After ISO20000 certification, the employee assessment system can be improved, and close cross departmental cooperation relationships can be established. The most important significance is to enhance market competitiveness. Moreover, implementing certification can bring effective methods for managing suppliers to enterprises and reduce personnel turnover. Therefore, the following will introduce the relevant content in detail.

1、 The significance of ISO20000 certification

1）. Establish close cross departmental collaborative relationships and improve employee assessment systems

The implementation of ISO20000 first brings about the self adjustment of IT management organizations, and the matrix management model of "process oriented" is very different from the traditional "department oriented" corporate culture of domestic enterprises. The biggest challenge faced by IT organizations in implementing service management in the past was to gain the attention and support of senior management. However, to adhere to the ISO20000 management system, it is necessary to reform the existing architecture of the enterprise, transforming the work style dominated by departmental functions into a process driven approach.

2）. Following the methodology of PDCA (Plan Execute Check Improve), continuously improving the IT service management system

The goal of establishing IT service management in enterprises is to provide customers with better services and establish a continuous self-improvement system centered on high-quality customer service. The ISO20000 management system requires enterprises to follow the PDCA methodology for every process and position, continuously discover and solve problems, and continuously improve; Every employee is required to have a problem awareness and continuously optimize their work mode to improve work efficiency.

3）. Improve market competitiveness

Finally and most importantly, it is to enhance the competitive advantage of enterprises in the market, improve their reputation, and increase investment returns. By obtaining ISO20000 certification, enterprises ensure that IT organizations strictly adhere to IT best practices, and customers are more willing and trusting of these enterprises supported by a continuously improving IT management system. At present, there are not many enterprises in China that have passed the ISO20000 certification, but the core ITIL of the ISO20000 standard has been recognized and introduced by more and more organizations. More and more enterprises have also begun to attach great importance to the ISO20000 standard. For enterprises, the earlier they introduce the ISO20000 international standard, the earlier they will benefit and improve their competitiveness in the industry.

2、 The benefits that ISO20000 can bring to enterprises

1）. There are more management methods in IT service provision and continuous improvement.

2）. Improve service delivery capabilities to provide stable, high-quality, and low-cost reliable services for critical business services.

3）. A universal service expression that facilitates dialogue between different organizations.

4）. Provide a platform for management and communication of internal operational processes within the organization.

5）. Adopting best practices, improving internal service levels within the organization, and continuously maintaining service levels.

6）. Reduce time costs in service delivery.

7）. Effective methods for managing suppliers.

8）. Improve personnel utilization, improve incentives, and reduce personnel turnover.

9）. Valuable management data for better decision support.

The above is all the answers about the significance of ISO20000 certification and the benefits it can bring. If you have any questions or suggestions, please feel free to contact us at any time.