1. Overview
After sales service certification is an evaluation of the product after-sales service evaluation system based on the certification standard GB/T27922
(Product after-sales service evaluation system), which includes evaluation indicators and methods. The evaluation indicators focus on the requirements
of the after-sales service system, product service, and customer service.
Product after-sales service certification adopts a scoring system, which is a collection of service element evaluation systems that can objectively and
effectively measure the service level of enterprises. Divide service capabilities into four levels: qualified, three-star, four-star, and five-star.
With the implementation of national standards and the development of after-sales service certification, after-sales service certification has brought
results to enterprises. Through certification, enterprises can achieve continuous improvement of services, perfect service systems, continuously
strengthen service management levels and capabilities, and enhance the continuous profitability of the service profit chain. At the same time, it proves
the leading service of the enterprise in the entire industry, gaining recognition from consumers and the market. The use of service certification star
marks on products and packaging by the enterprise is persuasive and confirmatory, providing consumers with peace of mind when making purchases.
It also provides qualification certificates for large-scale project bidding, government procurement bidding, and other aspects.
2. Benefits brought by certification
1) Authoritative certification, certified enterprises prove their leading service in the entire industry nationwide.
2) Important reference and qualification requirements for bidding and government procurement activities of large enterprises and institutions.
3) Recognized by consumers, certified enterprises can label their products and packaging with the "After sales Service Certification" star rating logo,
which is convincing and confirmatory, providing consumers with peace of mind when making purchases.
4) Enterprise services meet the standards, and certified enterprise service capabilities meet national standards, which can strengthen service
management and service capabilities.
5) Continuously improving services, perfecting service systems, establishing a good reputation for after-sales service, continuously improving service
quality, and enhancing the continuous profitability of the service profit chain.
3. Essential Conditions and Data List
All types of production, trade, and service-oriented enterprises registered within the territory of the People's Republic of China that meet the following
relevant conditions can apply for certification.
1) Having a sound after-sales service system document and corresponding system;
2) There is a dedicated person responsible for the after-sales service work system;
3) There is a special fund guarantee for after-sales service;
4) No major errors in after-sales service;
5) The enterprise has trained after-sales service managers and service teams.